Privacy Policy

Privacy Policy 

We are committed to protecting and respecting your privacy. This policy, along with our Terms & Conditions, sets out the basis on which any personal information we collect from you, or that you provide, will be processed by us. Please read this agreement carefully to learn about our views and practices regarding your personal information, when and why we collect it, how we use it, and how we keep it safe.

This policy also sets out your right to request that we delete, correct, transfer, or give you access to any of your personal information that we may hold.

Information We Collect From You

We collect information from you when you choose to interact with us. This could include making purchases online, over the phone, or in person, or signing up to receive emails from us.

There are several ways we may collect information from you, including:

• Using our website https://www.ordaraat.com
• Contacting us via email or phone
• Filling out forms on our website
• Signing up for newsletters or updates
• Subscribing to our service or requesting additional services
• Participating in a promotion sponsored by us or reporting a problem with our site.
• We may also ask you to participate in surveys that we use. If you contact us, we may keep a record of your correspondence for research purposes
Information about your visits to our website is collected through the use of cookies; this helps us to remember your preferences, enhance our site, and deliver a more personalised service.

(For more information, see our IP address and cookies policy.)

Third-Party Service Providers and Dropshipping

We partner with various third-party suppliers to provide the wide range of high-quality furniture and home design decoration items available on our website. When you place an order with us, our supplier’s warehouse ships the product directly to your designated address.

What Data We Share

To successfully fulfil and deliver your order, we must share certain necessary personal information with the specific supplier responsible for that item. We strictly limit the shared information to what’s necessary to complete the transaction and delivery process, which typically includes:

  • Your full name

  • The shipping address

  • Contact information (e.g., email address and phone number)

  • Details of the purchased product(s)

The Purpose of Data Sharing

The purpose of sharing this data is solely for order fulfilment, including:

  • Processing your order and generating a shipping label

  • Shipping the product directly to you

  • Providing you with tracking information

  • Handling returns or exchanges if necessary

Our Commitment

We exercise great care in the selection of our third-party suppliers and mandate that they adhere to stringent confidentiality & obligations with respect to your data. they are prohibited from utilising your personal information for any purpose other than to fulfil the specific order we send them.

By making a purchase on our website, you acknowledge and agree that your necessary personal data will be shared with our dropshipping partners for the purposes of order fulfilment.

Using Personal Information

Ordaraat store participates in dropshipping programmes for a few online shops. Some external links from https://www.ordaraat.com may include referral links that earn revenue when visitors make purchases from the associated website. Some of these websites may set cookies for a specified period of time, ensuring that if you make a purchase within that time frame, Ordaraat receives a piece of the transaction.

The website may collect and utilise your personal information to operate and provide the services you have requested. It may also use your personally identifiable information to notify you of additional products or services available via linked websites. We might also reach out to you through surveys to gather your feedback on our current services or potential new offerings. We do not sell, rent, lease, or distribute client lists to other parties. We may contact you on behalf of external business partners about a specific offering that you may be interested in. In certain circumstances, your unique personally identifiable information (e-mail, name, address, and phone number) is not shared with a third party. In addition, we may share data with trusted partners to do statistical analysis, send you email or postal mail, offer customer service, or arrange for deliveries. All such third parties are forbidden from using your personal information except to perform these services for us, and they must keep your information secret.

We will not use or reveal sensitive personal information, such as your race, religion, or political affiliations, unless you explicitly consent. We track the website and the pages our clients visit within it or on associated websites to discover which services are most popular.  We use this information to provide consumers with personalised content and advertisements tailored to their interests in specific subject areas. We will share your personal information without notice, except if compelled by the State of Kuwait law or in the good faith opinion that such action is essential to

(a) Follow the edicts of the law or comply with the legal procedure delivered on our website

(b) Protect and defend our rights and property

(c) Act in emergencies to preserve the personal safety of other users or the public

How Can You Unsubscribe From Our Marketing Communications

You may unsubscribe from marketing emails and newsletters at any time by clicking the {{unsubscribe}} link at the bottom of each email or writing us at “info@ordaraat.com“

How To Delete/Amend/Change The Information We May Hold

You can contact us at any time to modify, edit, or remove any of the personal information we may possess on you by emailing us at “info@ordaraat.com”

How We Protect Your Personal Information

We are devoted to protecting your personal information. We shall take reasonable efforts to secure your personal information against loss, abuse, or modification.

  • All of the information you send to us is saved on secure servers.
  • To prevent unauthorized access, we shall follow stringent processes and have deployed security elements on our website.
  • All of our data processors and service providers who have access to your personal information for the purpose of processing it on our behalf are required to maintain the confidentiality of all users of our services.

How We Disseminate Your Data

To fulfill our responsibilities and provide the goods and services you have requested, we make use of third-party platforms

  • Third-party service providers, such as credit card companies, payment companies, email marketers, online advertisers, analytics companies, and companies that offer shipping, site development, and IT services, may get your personal information. Where appropriate, the service provider will use your personal information to offer the services.
  • If the Ordaraat store website is sold or purchased by a third party, it could be necessary to give the potential buyer access to the personal data that is kept about its clients.
  • If we are required to share your personal data to comply with any legal requirement or to implement our terms of use and other agreements, or to defend Ordaraat store’s rights, property, or safety, as well as those of our customers and others. This involves sharing information with other businesses and organizations to prevent fraud and reduce creditrisk.

Your Rights

You have the following rights regarding any personal information that we may have about you.

The Right of Access

You have the right to ask us if we are processing personal information about you, as well as to request information on the information we possess. Contact us as per the below information.

Email: “info@ordaraat.com“

Email head line must include info70jj-u]

The Right To Get Reliable Information

You have the right to ask us to update any personal information we have on you if you feel it is incorrect or incomplete. 

The Right To Remove Data

You have the right to request that we erase or remove any personal information that we have in certain circumstances, such as when we no longer require it or when you withdraw your permission.

The Right To Restrict Processing

You have the right to request that we stop processing your personal information in certain circumstances, such as when you challenge the accuracy of such information or object to its processing. 

The Right To Object

You have the right to request that we cease processing your personal information, which we shall do unless, in rare cases, we have legitimate reasons to process your information, in which case we must establish legal grounds not to do so.

The Right To Revoke Consent

You have the right to withdraw your consent to our processing of your personal information at any time.

You can exercise your rights at any time by emailing us at “info@ordaraat.com“

Compliance With Legal, Regulatory & Law Enforcement Requests

We cooperate with the Kuwaiti Government and Communication & Information Technology Regulatory Authority officials as we believe necessary or appropriate to respond to claims and legal processes to protect our property and rights or the property and rights of a third party, to protect the public’s or any person’s safety, or to prevent or stop illegal or unethical activity. We will make reasonable attempts to tell you if we are required to share your personal information with third parties as part of a legal process, if it is legally acceptable.

We may collect information about your computer, including, where available, your IP address, operating system, and browser type, for system administration and to report aggregate information to our advertisers. This is statistical information on our users’ browsing habits and behaviors that cannot be used to identify any individual.

IP Addresses & Cookies 

For the same reason, we may collect information about your overall internet activity through the use of a cookie file stored on your computer’s hard drive. Cookies include data that is transmitted to your computer’s hard disk. They help us improve our website and provide a more tailored service. 

They enable us:

  • To estimate our audience size and usage pattern
  • Storing information about your preferences allows us to customize our site according to your individual interests
  • To speed up your searches
  • To recognize you when you return to our site

You may refuse to accept cookies by activating the setting on your browser that allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our site. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you log on to our site.

Please note that the websites that we link to may also use cookies; please remember to check the cookies policy of any third-party website that you are using.

Data Protection Authority

We comply with all the rules of the State of Kuwait Communication & Information Technology Regulatory Authority (CITRA ) If you believe we maintain your personal data in a way that seems suspicious to you, or in case of substantial violation of the data privacy protection regulation issued by CITRA or the laws of the State of Kuwait, CITRA may apply the penalties and sanctions provided for in law No. (37) of 2014 concerning the establishment of the Communication & Information Technology Regulatory Authority (CITRA), amended by law No. (98) of 2015. You may direct questions or complaints to our lead supervisory authority.

Contact the Communication & Information Technology Regulatory Authority (CITRA) in the State of Kuwait, as noted below

https://www.citra.gov.kw

Located in: Al-Hamra Commercial Tower
Address: Floor 61, Al-Hamra Tower, Kuwait City 13009

Phone Number: 125
WhatsApp Number: +965-22330125
Email: info@citra.gov.kw

Privacy Policy Update

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so you will become aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Ordaraat Support Team

Questions, comments, and requests regarding this Privacy Policy are welcome and should be addressed to “info@ordaraat.com”

Please do check back frequently to see if we have made any important updates or changes to our Privacy & Cookies Policy.

DISCLAIMER
Last updated October 10, 2025