Have Questions? We’re Here to Help!

Have questions about our products or orders? Contact us via the form or at info@ordaraat.com, and we’ll reply promptly.

PAYMENT INFORMATION

Delivery charges for orders from the Online Shop?

Delivery Attempts: Our courier partner will make three (3) attempts to deliver your order.

Scheduling: They may contact you via call or email to schedule a delivery time.

Failed Delivery: If the third attempt is unsuccessful, the order will be returned to our facility.

Re-Delivery Fee: A flat 7 KWD fee will be assessed to process and arrange the reshipment of any returned order.

Are there products I cannot return online?

You will not be able to make an online return request for any Ordaraat store furniture you've ordered.

Please check our returns policy for a full list of products you can't return.

I just cancelled an order. When will I get my refund?

If you've paid for your order by credit or debit card, your refund will be credited to your card or bank account.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.

How can I pay for my order?

We accept:
• Credit and Debit Cards - State of Kuwait-issued or International Visa or MasterCard Credit and Debit Cards
• American Express
• K-Net
• Samsung Pay
• Apple Pay
• Google Pay
• PayPal
• Cryptocurrency

What is the store policy on returns?

We understand that you may need to return an item; we are happy to process returns for eligible purchases made through the Ordaraat store.

General Return Requirements:

  • Timeframe: Non-furniture items must be returned within 15 days of receipt.

  • Condition: Items must be in their original, unused condition, returned in the original packaging, and include the original invoice, along with all accessories and promotional items that came with the order.

The following items are not eligible for return:

  • Damaged, worn, or modified products (even if under warranty).

  • Products that have been used, assembled, or installed, unless they are proven to be faulty.

  • Pre-assembled products, unless the return is due to a verifiable manufacturing defect.

Note on Exchanges and Faulty Items:

  • Exchange: We do not offer a direct exchange service for different colours or sizes; to swap an item, you must return the original product for a refund and then purchase the desired replacement separately.

  • Faulty Items: The Ordaraat store retains the right to examine all returned items for defects. Should we identify a manufacturing flaw, we will, at our discretion, either repair or replace the faulty item.

Can I still place an order for a product that is currently out of stock?

Unfortunately, if a product is out of stock, we will be unable to deliver it.

Keep checking for further updates

SHOPPING INFORMATION

To find out the reason for your transaction cancellation, adhere to the guidelines provided below:

Click on the 'View Detail' button next to your canceled order.

This action will reveal the specific reason for the cancellation, which can be anything from an out-of-stock item or payment issue to suspected fraud or a quantity limit violation.

Do you provide a warranty on your products?

Most of our products include a manufacturer's warranty covering defects in material or workmanship. Warranty periods and coverage details are specific to the product and brand and are available in the product description. We partner exclusively with trusted vendors to ensure every product you buy is reliable and long-lasting.

Do you support community initiatives?

Yes, community support is at the heart of our values, at Ordaraat, we strongly believe in giving back to the society that supports us, and that’s why we donate 3% of our annual profits to registered charities in the State of Kuwait.

When you shop with us, your purchase supports important causes and helps make a positive difference in the community by improving the lives of people in need.

How can I contact customer support?

We aim to make it simple for you to get in touch. Our dedicated support team is available to assist with any questions, concerns, or special requests. You can contact us via email using the information provided below.

support@ordaraat.com for assistance with orders

info@ordaraat.com for general enquiries

Prefer to speak directly with someone?

You can call us at +965-65533188, and one of our representatives will be pleased to assist you.

Do you deliver outside the State of Kuwait?

The Ordaraat store offers products and services worldwide; however, in strict compliance with the laws of the State of Kuwait. We are unable to process or fulfil orders to any jurisdiction currently subject to sanctions imposed by the Office of Foreign Assets Control (OFAC).

ORDERS AND RETURNS

I made an order online, the amount has already been charged to my card, and I have not received any confirmation email or any call. What do I do?

If you have not received your order confirmation, please contact us immediately via WhatsApp, phone, or email.

Email: support@ordaraat.com

Phone/WhatsApp: +965-65533188

What are the delivery charges?

Delivery costs 2 KWD unless your order exceeds the free shipping threshold.

Household items: Free delivery for orders over 15 KWD

Furniture items: Free delivery for orders over 25 KWD 

Final shipping costs are displayed at checkout.

Order cancellation?

Should you need to cancel an order, prompt communication is required. Please contact us immediately using one of the following methods:

We can only guarantee order cancellation if the request is received while the order is still in preparation and before it has been transferred to the courier service.

How can I track my order?

Your tracking number will be sent to your email address immediately upon order shipment. If you have not received your tracking information within two business days, please contact our customer support team for assistance.

Frequently asked questions

What if I am not at home when my order arrives?

Delivery Attempts: Our courier partner will make three (3) attempts to deliver your order.

Scheduling: They may contact you via call or email to schedule a delivery time.

Failed Delivery: If the third attempt is unsuccessful, the order will be returned to our facility.

Re-Delivery Fee: A flat 7 KWD fee will be assessed to process and arrange the reshipment of any returned order.

What is the store policy on returns?

We understand that you may need to return an item; we are happy to process returns for eligible purchases made through the Ordaraat store.

General Return Requirements:

  • Timeframe: Non-furniture items must be returned within 15 days of receipt.

  • Condition: Items must be in their original, unused condition, returned in the original packaging, and include the original invoice, along with all accessories and promotional items that came with the order.

The following items are not eligible for return:

  • Damaged, worn, or modified products (even if under warranty).

  • Products that have been used, assembled, or installed, unless they are proven to be faulty.

  • Pre-assembled products, unless the return is due to a verifiable manufacturing defect.

Note on Exchanges and Faulty Items:

  • Exchange: We do not offer a direct exchange service for different colours or sizes; to swap an item, you must return the original product for a refund and then purchase the desired replacement separately.

  • Faulty Items: The Ordaraat store retains the right to examine all returned items for defects. Should we identify a manufacturing flaw, we will, at our discretion, either repair or replace the faulty item.

Are there products I cannot return online?

You will not be able to make an online return request for any Ordaraat store furniture you've ordered.

Please check our returns policy for a full list of products you can't return.

I just cancelled an order. When will I get my refund?

If you've paid for your order by credit or debit card, your refund will be credited to your card or bank account.

Your bank or card issuer may take an additional 4-15 business days to process the transaction.

How can I pay for my order?

We accept:
• Credit and Debit Cards - State of Kuwait-issued or International Visa or MasterCard Credit and Debit Cards
• American Express
• K-Net
• Samsung Pay
• Apple Pay
• Google Pay
• PayPal
• Cryptocurrency

 
Can I still place an order for a product that is currently out of stock?

Unfortunately, if a product is out of stock, we will be unable to deliver it.

Keep checking for further updates

To find out the reason for your transaction cancellation, adhere to the guidelines provided below:

Click on the 'View Detail' button next to your canceled order.

This action will reveal the specific reason for the cancellation, which can be anything from an out-of-stock item or payment issue to suspected fraud or a quantity limit violation.

How can I contact customer support?

We aim to make it simple for you to get in touch. Our dedicated support team is available to assist with any questions, concerns, or special requests. You can contact us via email using the information provided below.

support@ordaraat.com for assistance with orders

info@ordaraat.com for general enquiries

Prefer to speak directly with someone?

You can call us at +965-65533188, and one of our representatives will be pleased to assist you.

Do you provide a warranty on your products?

Most of our products include a manufacturer's warranty covering defects in material or workmanship. Warranty periods and coverage details are specific to the product and brand and are available in the product description. We partner exclusively with trusted vendors to ensure every product you buy is reliable and long-lasting.

Do you support community initiatives?

Yes, community support is at the heart of our values, at Ordaraat, we strongly believe in giving back to the society that supports us, and that’s why we donate 3% of our annual profits to registered charities in the State of Kuwait.

When you shop with us, your purchase supports important causes and helps make a positive difference in the community by improving the lives of people in need.

Do you deliver outside the State of Kuwait?

The Ordaraat store offers products and services worldwide; however, in strict compliance with the laws of the State of Kuwait. We are unable to process or fulfil orders to any jurisdiction currently subject to sanctions imposed by the Office of Foreign Assets Control (OFAC).

I made an order online, the amount has already been charged to my card, and I have not received any confirmation email or any call. What do I do?

If you have not received your order confirmation, please contact us immediately via WhatsApp, phone, or email.

Email: support@ordaraat.com

Phone/WhatsApp: +965-65533188

Order cancellation

Should you need to cancel an order, prompt communication is required. Please contact us immediately using one of the following methods:

  • The "Contact Us" link on our website

  • Email: support@ordaraat.com

  • Phone: +965-65533188

We can only guarantee order cancellation if the request is received while the order is still in preparation and before it has been transferred to the courier service.

What are the delivery charges?

Delivery costs 2 KWD unless your order exceeds the free shipping threshold.

Household items: Free delivery for orders over 15 KWD

Furniture items: Free delivery for orders over 25 KWD 

Final shipping costs are displayed at checkout.

How can I track my order?

Your tracking number will be sent to your email address immediately upon order shipment. If you have not received your tracking information within two business days, please contact our customer support team for assistance.